Forum Categories >> PBX Setup, Call Routing, PBX Patterns, Voicemails

seeing incoming caller ID

Asked by PBX Setup, Call Routing, PBX Patterns, Voicemails on October 15, 2016 2:24 PM

Oct 15, 2016 2:24 pm
By: Walt Stroup
On: Oct 15, 2016 2:24 pm

seeing incoming caller ID

Hi guys, I am having trouble setting up Caller ID. It seems I have done everything I have seen in your videos but to no avail. All it shows is the phone number. Can you help? Thanks, Walt Also thanks it looks like my call block is working now.
Oct 17, 2016 3:14 pm
By: RingRoost Support Team
On: Oct 17, 2016 3:14 pm

seeing incoming caller ID

Hi Walt,

Great to hear your call blocking is working! :-)

Just to verify, are you trying to set up your Caller ID so it shows the caller's name?



Thanks,

RingRoost Support Team
Oct 17, 2016 4:50 pm
By: Walt Stroup
On: Oct 17, 2016 4:50 pm

seeing incoming caller ID

Yes that's what I would like to see. All I see is the incomming number. can you help?

Walt
Oct 18, 2016 9:26 pm
By: Walt Stroup
On: Oct 18, 2016 9:26 pm

seeing incoming caller ID

Guys have you figured out why I can onlt see the number and not the callers name?

Walt
Oct 20, 2016 7:45 pm
By: RingRoost Support Team
On: Oct 20, 2016 7:45 pm

seeing incoming caller ID

Hi Walt,

Thank you so much for your patience with this. We did some digging and found the error that was causing this issue. It should be working now. Provided your caller is either saved in your contacts or has a name attached to their caller ID (through their phone service), they should now come up on your caller ID.



Warmly,

RingRoost Support Team
Oct 20, 2016 10:31 pm
By: Walt Stroup
On: Oct 20, 2016 10:31 pm

seeing incoming caller ID

Thank you guys very much. You have been very helpful. If I start getting more numbers from you will the contacts follow to that number?
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