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Number not accepting or sending SMS, says SMS in and SMS out under Numbers profile

Asked by Phone Numbers on October 03, 2016 7:06 PM

Oct 03, 2016 7:06 pm
By: Christopher MacLeod
On: Oct 03, 2016 7:06 pm

Number not accepting or sending SMS, says SMS in and SMS out under Numbers profile

I've got a phone number that says SMS in and SMS out in the Numbers profile but does not receive or send texts when instructed to on dashboard. Other numbers I have that are also listed as SMS in and SMS out do receive and send. Trying to figure out what the issue is
Oct 04, 2016 4:18 pm
By: RingRoost Support Team
On: Oct 04, 2016 4:18 pm

Number not accepting or sending SMS, says SMS in and SMS out under Numbers profile

Hi Christopher,

Thanks for reaching out about this, sorry for the trouble. Which number are you having this issue with?



Thanks,

RingRoost Support Team
Oct 04, 2016 4:53 pm
By: Christopher MacLeod
On: Oct 04, 2016 4:53 pm

Number not accepting or sending SMS, says SMS in and SMS out under Numbers profile

Hi,

The number I'm having the issue with is 305-699-3447.
Oct 04, 2016 10:09 pm
By: RingRoost Support Team
On: Oct 04, 2016 10:09 pm

Number not accepting or sending SMS, says SMS in and SMS out under Numbers profile

Hi Christopher,

Thanks for letting me know. Unfortunately, that number isn't going to be able to be SMS enabled right away. We're working on getting it SMS enabled but it might not happen until next week or so. In the meantime, however, you can buy a number directly from RingRoost to ensure you have aSMS-enableded number while we get it straightened out.

Sorry for the inconvenience.



Warmly,

RingRoost Support Team
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