Forum Categories >> General & Getting Started Questions, Pricing

Outgoing Calls not working

Asked by General & Getting Started Questions, Pricing on November 28, 2020 7:43 PM

Nov 28, 2020 7:43 pm
By: James Yoder
On: Nov 28, 2020 7:43 pm

Outgoing Calls not working

We are not able to make any outgoing calls. We are able to take incoming calls. We have a dial tone on our desktop Voip phone but it does not proceed after dialing a phone number.
Nov 28, 2020 9:32 pm
By: RingRoost Support Team
On: Nov 28, 2020 9:32 pm

Outgoing Calls not working

Try without dialing a one first.
Nov 28, 2020 9:36 pm
By: RingRoost Support Team
On: Nov 28, 2020 9:36 pm

Outgoing Calls not working

We are not have any issue with our carriers. We will do some checking at logs. Have you been able to make any outbound calls since setting up the dash board
Nov 28, 2020 10:14 pm
By: RingRoost Support Team
On: Nov 28, 2020 10:14 pm

Outgoing Calls not working

We are getting tons of calls and subscriptions from your IP address So our security controls are blocking outbound calls from the IP address. So your sending our server a DOS attack. There are alot of call attempts to 1XX.
Nov 29, 2020 3:42 am
By: James Yoder
On: Nov 29, 2020 3:42 am

Outgoing Calls not working

Okay, we have not been able to make any outbound calls at this point.
Nov 29, 2020 4:38 am
By: James Yoder
On: Nov 29, 2020 4:38 am

Outgoing Calls not working

Okay, we have not been able to make any outbound calls at this point.
Nov 29, 2020 4:40 am
By: James Yoder
On: Nov 29, 2020 4:40 am

Outgoing Calls not working

How do I best fix this problem??
Nov 29, 2020 4:46 am
By: RingRoost Support Team
On: Nov 29, 2020 4:46 am

Outgoing Calls not working

What type of phone are you using? I would start by factory resetting it and re provision it. Are there any other sip endpoint connected to your network. The phone behavior is not correct.
Nov 29, 2020 3:50 pm
By: RingRoost Support Team
On: Nov 29, 2020 3:50 pm

Outgoing Calls not working

Looks like your are using a Grandstream phone that has the BLF function enabled. We do not support that feature at this time. The phone keeps trying to subscribe to this feature.
Dec 01, 2020 2:52 am
By: James Yoder
On: Dec 01, 2020 2:52 am

Outgoing Calls not working

We tried reseting to factory defaut and reprovisioning and it made no difference.
Dec 01, 2020 3:17 am
By: RingRoost Support Team
On: Dec 01, 2020 3:17 am

Outgoing Calls not working

It did make a difference because we are no longer getting flooded with Subscription messages and blocking your IP address. Please try again.
Dec 01, 2020 3:24 am
By: James Yoder
On: Dec 01, 2020 3:24 am

Outgoing Calls not working

Yes, it does work now!! Thanks a bunch!!
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