SIP Phone Issues, Sip Registration

Soft phone rings but no voice is heard

Asked by SIP Phone Issues, Sip Registration on March 05, 2015 3:39 PM

Mar 05, 2015 3:39 pm

By: Anthony Simuel
On: Mar 05, 2015 3:39 pm

Soft phone rings but no voice is heard

Hi,

I have a softphone registered on my cell phone. When a call comes in it rings, I answer but neither party can be heard. What do you think might be wrong?

Tony

Mar 06, 2015 8:55 pm

By: RingRoost Support Team
On: Mar 06, 2015 8:55 pm

Soft phone rings but no voice is heard

Hi Anthony,

This is not uncommon, generally it's because of incorrect codec or NAT issues.

See: http://www.ringroost.com/how-to-set-up-and-register-a-sip-phone.php#step_4_2

For how to resolve the issue.

Mar 10, 2015 3:42 am

By: Anthony Simuel
On: Mar 10, 2015 3:42 am