Forum Categories >> PBX Setup, Call Routing, PBX Patterns, Voicemails

Automatically transferred to the voicemail. No real call entered on the phone

Asked by PBX Setup, Call Routing, PBX Patterns, Voicemails on March 09, 2015 4:12 PM

Mar 09, 2015 4:12 pm
By: Karim Douahi
On: Mar 09, 2015 4:12 pm

Automatically transferred to the voicemail. No real call entered on the phone

Hi,



We don't receive the call. It is automatically transfered to the voice mail. In the past our phones were reached but not anymore.



The flow get trought the option table to the voice mail directly, without ringing a phone call.



How to resorb this issue.



Thnks
Mar 09, 2015 6:24 pm
By: Karim Douahi
On: Mar 09, 2015 6:24 pm

Automatically transferred to the voicemail. No real call entered on the phone

There's deffinitively a problem with the Dial option. could you tell us how to resorb it ASAP please.



Thanks
Mar 09, 2015 7:01 pm
By: RingRoost Support Team
On: Mar 09, 2015 7:01 pm

Automatically transferred to the voicemail. No real call entered on the phone

Hi Karim,

We are looking into the issue. What number are you calling from (caller id being set) & what number are attempting to dial?
Mar 13, 2015 5:38 pm
By: Karim Douahi
On: Mar 13, 2015 5:38 pm

Automatically transferred to the voicemail. No real call entered on the phone

Sorry for the delay,



i tought i would receive an email for notification when you answer.



Phone number 1866-558-3656 is the entrance

redirected to 418-952-5765 or 418-929-3067.



Thanks
Mar 13, 2015 5:53 pm
By: Karim Douahi
On: Mar 13, 2015 5:53 pm

Automatically transferred to the voicemail. No real call entered on the phone

We still missed calls. There is anybody we can call?



Or could you please contact us to fix it ASAP.



Thanks
Mar 13, 2015 6:30 pm
By: Karim Douahi
On: Mar 13, 2015 6:30 pm

Automatically transferred to the voicemail. No real call entered on the phone

418-952-5765

k.douahi@lahautevoltige.ca
Mar 17, 2015 6:10 pm
By: RingRoost Support Team
On: Mar 17, 2015 6:10 pm

Automatically transferred to the voicemail. No real call entered on the phone

Hi Karim,

We submitted an issue to the carrier of the 418 number yesterday. Some carriers will not accept calls from toll free numbers. Is the number reachable if you use a non-toll free number as the caller ID?
Mar 17, 2015 8:06 pm
By: Karim Douahi
On: Mar 17, 2015 8:06 pm

Automatically transferred to the voicemail. No real call entered on the phone

Hi,



we only received calls from non-toll free numbers.



Are you able to verify my our dashboard to be sure it is build well?



Should we get an other phone number (local number) to resolve this issue?



Thanks
Mar 17, 2015 8:53 pm
By: RingRoost Support Team
On: Mar 17, 2015 8:53 pm

Automatically transferred to the voicemail. No real call entered on the phone

One of your dial controls had caller id set to use a toll free number, if you change it to pass the "inbound caller ID" the call should connect fine. If you want to always see the same caller id, then you will need to purchase a non toll free number and set that as the caller id on your "Dial Control".
Mar 17, 2015 11:10 pm
By: Karim Douahi
On: Mar 17, 2015 11:10 pm

Automatically transferred to the voicemail. No real call entered on the phone

Good!



it works now.



Thanks
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