General & Getting Started Questions, Pricing

Calls cannot connect

Asked by General & Getting Started Questions, Pricing on May 14, 2015 12:23 AM

May 14, 2015 12:23 am

By: Javier Alvarez
On: May 14, 2015 12:23 am

Calls cannot connect

Phone rings and when you pick up, all you get is a busy tone, same thing if you place a call, when the person pick up the phone, you get a busy tone.

Please any ideas?

May 15, 2015 12:16 am

By: RingRoost Support Team
On: May 15, 2015 12:16 am

Calls cannot connect

Hi Javier,

Do you have the phone's codec set to ulaw(g711)?

May 15, 2015 12:30 am

By: RingRoost Support Team
On: May 15, 2015 12:30 am

Calls cannot connect

It looks like your phone is registering with private IP rather than public. See if rebooting the phone fixes the issue. To avoid this in the future, set your phone to send a subscribe every 15 minutes or so.

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