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Can't make or receive calls

Asked by General & Getting Started Questions, Pricing on July 11, 2015 2:39 AM

Jul 11, 2015 2:39 am
By: Kenny Johnson
On: Jul 11, 2015 2:39 am

Can't make or receive calls

Hi,

When dialing out, the phone hangs up when someone answers. When trying to call in, the phone never rings and hangs up after waiting for about 30 seconds.
Jul 14, 2015 1:10 pm
By: RingRoost Support Team
On: Jul 14, 2015 1:10 pm

Can't make or receive calls

Hi Kenny,

Has the phone been working and stop recently or are you setting it up for the first time? Make sure you have NAT set to yes on your "SIP Phone Control" and are using ulaw codec, turn the phone off then on again and attempt to make a call.

Let us know if you are still having the issue.
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