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Multiple People

Asked by Business Use Cases on October 09, 2015 4:58 PM

Oct 09, 2015 4:58 pm
By: Neftali
On: Oct 09, 2015 4:58 pm

Multiple People

Hi



I'm trying to set a way to receive multiple calls for diferent agents. There is a way to create some kind of call center flow to assign to the agents to receive calls based on last call anwsered. Let say if we have 5 people waiting for calls the calls will go to the agent on waiting for more time, every agent who receive a call will go to the end of the line to wait for another call. Hope you can understand. thanks.
Mar 21, 2016 9:50 pm
By: RingRoost Support Team
On: Mar 21, 2016 9:50 pm

Multiple People

Adding this request to a current feature request, you can track and vote on on it here:

https://trello.com/c/6HHt4JBd

Thanks,

RingRoost Support Team
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