General & Getting Started Questions, Pricing

At&t wireless calls are not getting answered.

Asked by General & Getting Started Questions, Pricing on October 15, 2015 5:29 PM

Oct 15, 2015 5:29 pm

By: Jason Magee
On: Oct 15, 2015 5:29 pm

At&t wireless calls are not getting answered.

At&t wireless calls are not getting answered however I can dial from land-line and get to the AutoAttendant without issue. It worked fine the first day I started testing ringroost.

Oct 16, 2015 1:33 pm

By: Jason Magee
On: Oct 16, 2015 1:33 pm

At&t wireless calls are not getting answered.

Hi Jason,

Because of the way our system is setup, if you are using the the "Mobile Phone Control" you will not be able to test your PBX with your Mobile phone, however all other phones will be able to reach your system fine.

See how to call/test your PBX from your phone here: https://www.ringroost.com/faq.php?cat=15&q=566

Oct 16, 2015 2:12 pm

By: Jason Magee
On: Oct 16, 2015 2:12 pm

At&t wireless calls are not getting answered.

I thought it might be something wierd like that so I tried removing the mobile phone control and saving. I still cannot test from my cell phone.

Oct 16, 2015 2:17 pm

By: Jason Magee
On: Oct 16, 2015 2:17 pm

At&t wireless calls are not getting answered.

Hi Jason,

Give it a try now.

It appears the mobile phone control is not removing correctly, which we have opened an issue to fix.

Thanks,

RingRoost Support Team

Oct 16, 2015 3:10 pm

By: Jason Magee
On: Oct 16, 2015 3:10 pm