I made a line key for the VM.
Any interest in trying this? I found 2 articles with this same info. Needs to be done at the server level.
http://support.888voip.com/index.php?/Knowledgebase/Article/View/236/0/paging-with-polycom-phones-using-alert-info
Also this from a polycom document:
1.1.5.4 Auto-answer
The Polycom SoundPoint line supports auto-answer based on call type. For instance, if a call is
placed from the Interaction Client, the connection call to the phone will be auto-answered. The
same holds true for an ACD assigned interaction (assuming the ACD Options are setup properly)
or a connection call as a result of opening a voicemail with the Voxform. The connection call will
also be auto-answered if the pickup button is clicked in the Interaction Client, or if the pickup
option is clicked in the “toast” popup with the .NET Interaction Client.
In order to enable this functionality, find the following line in the „sip.cfg‟ file:
And replace it with this:
voIpProt.SIP.alertInfo.1.class="3"/>
Next, open up the station configuration for the Polycom phone and on the General/Configuration
page, enter “Polycom” (not case sensitive) in the Manufacturer field. Make sure and save
changes to the station.
After the above steps have been completed, reboot the phone to reload the modified config files.
Exit and restart the Interaction Client attached to that phone. Verify operation of auto-answer in
the desired scenarios.