I am not able to upload sound recordings for the menu control. It shows the file as uploaded but nothing plays. I know the meni contol is working because it plays recordings I previously uploaded. I did note that the file upload does not now specify the file type like it did on previous file uploads. Also is there a file size limit?

Thanks,

Craig

Urgent please.

Hi Craig,

Thanks for letting us know about this. It's fixed now, you should be good to go. Let us know if you have any more road blocks.



Warmly,

RingRoost Support Team

Hi Support. My uploads are still not loading. I think I am doing it right. Maybe you could try adding a recording to the menu control PBX postcard and see if it works for you. Thanks so much!

Attached is a screenshot of the file upload screen. The recording Answer1 was uploaded a while ago and works if added to the menu control. Note how it has a file name and file type. The other one is a file I triled to upload yesterday. Note it has no file name and type. Maybe that doesn't mean anything. In any event, Answer1 plays, but anything I upload now does not. Thanks.

Hi Craig,

Sorry about the trouble with this. We took another look at it and it should be working now. Definitely let us know if the problem persists.

Thanks for being so patient with us.



Warmly,

RingRoost Support Team

Thanks for your help! That worked! I can upload some files. But when I tried to upload a 3 minute message that was 5.62 mb and it failed. Is there a file limit? Can you increase my file size limit if there is a limit? That is about the length of message I need to upload. Sorry to keep having to contact you. Thanks so much!



Craig

Hi Craig,

First, don't ever apologize for reaching out. Can we at least agree on that? :-)

We're here to help. We're not satisfied until we've either solved the issue or have a solid plan of action to make improvements.

I'm glad you've mentioned this because there isn't a limit on file size so it's something we're going to have to dig a little deeper into. We'll take a look at it and see if we can figure out a way to get that working for you.

Thanks for continuing to help us.



Warmly,

RingRoost Support Team

Attached is a screenshot of the file upload screen. The recording Answer1 was uploaded a while ago and works if added to the menu control. Note how it has a file name and file type. The other one is a file I triled to upload yesterday. Note it has no file name and type. Maybe that doesn't mean anything. In any event, Answer1 plays, but anything I upload now does not. Thanks.

Attached is a screenshot of the file upload screen. The recording Answer1 was uploaded a while ago and works if added to the menu control. Note how it has a file name and file type. The other one is a file I triled to upload yesterday. Note it has no file name and type. Maybe that doesn't mean anything. In any event, Answer1 plays, but anything I upload now does not. Thanks.

Thank you again. I apprecaite that. BTW, I am not sure how my posts got reposted again. Sorry for the inconvenience

Please dig deeper on this. I need to get this resolved asap to move forward.

Thanks again for your assistance and support!



Craig

Hey Craig,

Good news, I have answers. There was indeed a 2mb limit on file size. We've now increased it to 5mb. I know the file you had uploaded was just over that; perhaps you can get it down to just under 5mb? Shouldn't be too hard since you were only 0.6mb over, right?

I hope this helps you move forward in a timely manner.



Warmly,

RingRoost Support Team

Thanks so much! Yes, I figured out that it was the file size. I used a mp3 compression program (mp3resizer) and made the file smaller. I'm able to move forward. Thanks so much!! Now when you guys create the custom email address for sending voicemails I will be in 7th Heaven!! Thanks again for all your help!!



Craig

Hey Craig,

No problem at all. We've definitely put that feature request on our list. You can vote and track it here:

https://trello.com/c/P1N6VbaZ/24-custom-email-address-when-emailing-voicemails

In the meantime, I'll settle for 6th heaven. ;-)



Warmly,

RingRoost Support Team