When dialing between two extensions, is there a way to see the extension # on the receiving phone? Right now I see the phone number associated with the extension. We only use 1 phone number for all extensions.
Apr 24, 2017 7:10 pm
By: RingRoost Support Team On: Apr 24, 2017 7:10 pm
extension to extension dialing
Hey Jim,
We are looking into it. What caller ID are you currently seing and what model phone are you using?
Thanks,
RingRoost Support Team
Apr 24, 2017 7:36 pm
By: Jim Zimmerman On: Apr 24, 2017 7:36 pm
extension to extension dialing
i have 2 astra 9133i and a polycom 331
when i call extension 40 from extension 21, the caller id that displays on extension 40 is the main number, not the extension.
Apr 24, 2017 8:13 pm
By: RingRoost Support Team On: Apr 24, 2017 8:13 pm
extension to extension dialing
Hey Jim,
We set it up so it now appends the extension to the main phone number. Can you try it out and let us know if that accomplishes what you need?
Also do your phones show a name on the caller ID or only a number?
Apr 24, 2017 8:26 pm
By: Jim Zimmerman On: Apr 24, 2017 8:26 pm
extension to extension dialing
it is working with the extension number at the end.
we only get a phone number--no name comes up.
i was able to get the display information on both phones to not display the SIP user name.
Apr 24, 2017 8:35 pm
By: RingRoost Support Team On: Apr 24, 2017 8:35 pm
extension to extension dialing
Hi Jim,
Why do you not want to display the SIP username? You could set the username to the extension and display it that way...