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Outbound calls cannot be made now, was working fine for long time

Asked by RingRoost Bugs on June 22, 2016 4:47 PM

Jun 22, 2016 4:47 pm
By: Alex Slawuta
On: Jun 22, 2016 4:47 pm

Outbound calls cannot be made now, was working fine for long time

Hello,



When outbound calls are made, there is a pause, then a busy signal. A slow busy signal.



This just started. Outbound calls worked fine for a long time, what is causing this to happen?

I am using a grandstream HT701.

Use First Matching Vocoder in 200OK SDP is in the following order:

choice 1: <select name="P57">
<option value="0">PCMU</option>

<option value="8">PCMA</option>

<option value="4">G723</option>

<option selected="selected" value="18">G729</option>

<option value="2">G726-32</option>

<option value="98">iLBC</option>
</select>
choice 2: <select name="P58">
<option selected="selected" value="0">PCMU</option>

<option value="8">PCMA</option>

<option value="4">G723</option>

<option value="18">G729</option>

<option value="2">G726-32</option>

<option value="98">iLBC</option>
</select>
choice 3: <select name="P59">
<option value="0">PCMU</option>

<option selected="selected" value="8">PCMA</option>

<option value="4">G723</option>

<option value="18">G729</option>

<option value="2">G726-32</option>

<option value="98">iLBC</option>
</select>
choice 4: <select name="P60">
<option value="0">PCMU</option>

<option selected="selected" value="8">PCMA</option>

<option value="4">G723</option>

<option value="18">G729</option>

<option value="2">G726-32</option>

<option value="98">iLBC</option>
</select>
choice 5: <select name="P61">
<option value="0">PCMU</option>

<option value="8">PCMA</option>

<option value="4">G723</option>

<option value="18">G729</option>

<option selected="selected" value="2">G726-32</option>

<option value="98">iLBC</option>
</select>
choice 6: <select name="P62">
<option value="0">PCMU</option>

<option value="8">PCMA</option>

<option value="4">G723</option>

<option value="18">G729</option>

<option value="2">G726-32</option>

<option selected="selected" value="98">iLBC</option>
</select>
Jun 23, 2016 4:36 pm
By: RingRoost Support Team
On: Jun 23, 2016 4:36 pm

Outbound calls cannot be made now, was working fine for long time

Hi Alex,

We apologize for this issue, you should now be able to make/receive calls. Some of our customer accounts were experiencing an increased amount of fraudulent outbound calls, and our system temporarily suspended these accounts until we could manually review.

Thanks,

RingRoost Support Team
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