The “SIP Phone” control allows you to register any SIP capable device with RingRoost. Once registered you can make and receive calls on that device. For instructions on how to register a SIP device see: How to register a SIP phone.

SIP Phone Voicemails
Once registered with RingRoost, you may set up your voicemail greeting. Dial *00 on your SIP device. You will be prompted to record and save a voicemail greeting. To check your voicemail, dial *98 on your SIP device. When a new voicemail has come in, RingRoost will send a “message waiting” indicator to your phone. Depending on your SIP phone it will probably be a blinking light or similar indicator that you have a message waiting in your voicemail.

Redirecting after Ringing a SIP Phone
Any call sent to a “SIP Phone” control will ring that phone. If the "SIP Phone" control has a redirect, the calling party is sent to the next control. Otherwise, the calling party is sent to the phone’s voicemail.

SIP Phone Extensions
You can assign an extension to any "SIP Phone" control on RingRoost. Each extension can be reached by any other SIP phone in that PBX, by dialing the extension number.

Dialing Out

You can set the default country on your PBX. If you’re calling within your country, dial the phone number (no country code prefix). For example, if your PBX is in the USA, dial any ten-digit phone number and you’ll be connected.

If you’re making outbound calls to another country, dial the prefix 001, followed by the country code and phone number. For example, to call a UK number you would dial 001 44 1529 30683.

See more about setting your default country on your PBX here.

Note: Note: Traditional PBXs often require a key to dial out (usually 9). RingRoost does not require any dial out key.

Used to create interactive voice response (IVR) prompts. These prompts allow callers to do things like select a particular department or extension. The “Menu” control plays an audio file or reads text back to the caller. At any point, the caller can press one or more digits and they will be directed to the menu item they selected. (You will need to add IVR Menu Items to redirect the user appropriately.)

Note: If the menu item the caller selects does not exist, the “Menu” control will replay the text.

Adding a Recording
The “Menu” control allows you to type any text to be spoken to the caller. You can add a recording two ways. You can upload a mp3 audio file. Or, you can use the call-to-record feature. The system will call your phone and prompt you to record a file. After you upload or call-to-record" a file you’ll see the file in your Recordings Library. You can click Add To Chart to add the recording to the “Menu” control. The control will play the recording back to the caller when they call.

Mixing Text, Recordings, and Call Variables.
The “Menu” control allows you to mix text, custom recordings, and call variables. Using call control variables, you can do things like upload a custom greeting and read the callers name back to them. See more about call variables here .

Plays a custom greeting to the caller, then captures a voicemail message. It saves the voicemail message in a selected voicemail box. You can check the voicemail later using the "Check VM” control.

This control will set the dynamic variable "voicemail_left" to the value 1 if a new voicemail is left, which can be used after leaving a voicemail to trigger various controls. The call flow can continue after a voicemail is left, however note that the caller will have hung up.

Note: If using a “SIP Phone” control, you probably don't need to use the “Capture VM” control. The “SIP Phone” control has voicemail functionality built in. see more about the SIP Phone control here .

Allows the user to access voicemail. If it's a protected voicemail box, the user must input a password upon prompting.

After playing an unheard message the voicemail box will prompt the user with these options:
1 - Skip message
2 - Replay Message
3 - Delete Message
4 - Call the number (that left the voicemail) back
5 - Get call details

The “Time Filter” control filters calls based on the time of day. This can be helpful for businesses that only want to handle calls during a specific block of time in the day. Calls that come in within the From and To fields are directed down the “if true” route. All other calls are directed down the “if false” route.

The “if” statement has 3 parts. Two values and an operator. Call variables are used in the “Decision” control in logical order, for an intended outcome.

Note: If using the "from number”, the number will also contain the country code (i.e. 17049417533).

Pools calls while waiting on the next control to finish (while the control is busy). For example, let’s say the “Call Queue” control is connected to a “Dial” control. Call 1 comes in, dials, and connects to a phone. Then, call 2 comes in. Rather than sending the call to the phone that’s in use, the control holds call 2 in the queue until the first call completes. When the first call is finished, the second call connects to line 2. While the call is waiting in the queue, the caller hears hold music.

Gathers input from a caller. It works by reading or playing a customizable prompt to the caller. The caller can then input digits that are stored in a call variable to be used later in the call flow. This control can capture various types of information from the caller. It can also be used in conjunction with the "Load Variables" control to store data into a 3rd party database.

Will trigger a text message to a phone number throughout the call flow. You must have purchased a least one phone number that is text message capable.

Note: Outbound SMS numbers are not currently voice capable. You will need a unique number for sending outbound text messages.

Will answer an embedded Click2Call button on your website by copying and pasting code found in the “Click2Call” control. It works like the “Answer Call” control. It answers the call and sends it to whichever redirect element you have set. See more on click2call here.

Works like the “Answer Call” control, except it handles all text messages to the designated phone number.

The “Load Variables” control works by making an HTTP request to a given URL and populating any call variables returned from the URL. The response is a JSON object. This control allows call variables in the JSON URL, so it's possible to pass GET parameters to a given URL. See more about call variables here .

Allows you to set up a conference room. There is no limit to members in a conference room.

Will trigger an email. Currently only supports text emails (not HTML).

Receives faxes from any RingRoost number. This control is generally used with the "Send Email" control, It allows you to set up a Fax to Email system. Connect the "Answer Fax” control" to the "Send Email” control" (with an email address). The system will forward all faxes to that email address as an attachment.

Note: It’s possible to use the same number for receiving both voice calls and faxes. But, we recommend getting a dedicated number for fax. The system to pauses for about a second to detect if the call is a voice call or fax, causing a slight delay in voice calls.

Allows you to connect your mobile phone with RingRoost. You will need to download the RingRoost App for your iphone or Android device.

See the documentation for the RingRoost Mobile App here.

Note: The RingRoost Mobile App makes and receives calls via your cell phone provider, so you still need a carrier.

Allows you to store and retrieve information about an inbound caller. If the caller is a saved contact, any tags assigned to that caller will populate as call variables, which can be used anywhere in the call flow. See more on call variables here)

If the calling party is not a contact, the control saves the contact (if that property is selected). You can view your contacts under the Contacts tab of your top menu. You can assign custom tags to a contact that can be used as variables in your call flow.